Deposits and Credit Cards
All reservations must be guaranteed by a major credit card at the time of booking. You must present the card used for booking at time of check-in. For non complimentary Backstage Pass reservations, one night's room and tax are charged upon booking. Reservations made with declined or invalid credit cards are subject to cancellation.


Cancellation Policy
Except complimentary Backstage Pass reservations, (1) if you cancel prior to 11:59 p.m. hotel time 3 days prior to your scheduled arrival, there will be no forfeiture, (2) if you cancel after 12:00 a.m. hotel time 2 days prior to your scheduled arrival, the forfeiture amount will be 1 night room rate and tax.
Please note that any change in your reservation may change the rate and/or require payment of cancellation fees.  Declined or invalid credit card numbers may result in cancellation of booking without prior notice.


Backstage Pass Rates
Backstage Pass special room rates are only valid for guest who’s name appears on the Backstage Pass card and are non transferable.  Backstage Pass member must be present upon check-in.  All reservations requested where the first and last name does not match the Backstage Pass name on file are subject to cancellation and will not be honored.  


The displayed totals are estimates only and do not include any additional charges that may be incurred at the hotel. The actual total will be calculated by the hotel in its local currency, based on the local taxes and currency exchange rate (if applicable) in effect at the time charging occurs.

Internet rates are not valid with, during, or in conjunction with other offers or Discount programs, including corporate group and junket programs. All rates are subject to 12% tax and tourism fee. Prior to confirmation, all rates are subject to change without notice and based upon limited availability.


Backstage Pass Reservations
Backstage Pass members may only book one reservation at a time over the same dates.  Reservation must be booked under valid Backstage Pass member’s name.  Backstage Pass member must be present upon check-in.  Request for multiple rooms over the same dates or with invalid name are subject to cancellation.  


Check-In time starts at 3:00pm and Check-Out time is 11:00am.


Late Arrivals
Rooms reserved through hardrockhotel.com are guaranteed for late arrival (after 6pm).


Room Preferences
We will make every effort to fulfill your preference requests; however they are not guaranteed, as rooms are assigned at check-in. Additional charges may apply for some requests. For accommodation preferences for the physically challenged, please call us at 1-800-HRD-ROCK (1-800-473-7625).


Age Requirement
Patrons must be over the age of 21 to reserve and check-in to the hotel.